Office Policies - Total Wellness Centre
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General Cancellation Policy

If you cannot attend your scheduled appointment, you must notify us by telephone as soon as possible. Call 416-532-9094. If you miss a scheduled appointment a hole is created in our schedule. Patients who have acute problems or need to be seen the same day may be inconvenienced or denied treatment.


You must provide at least 24 hours notice of a change or cancellation of an appointment. Missed appointments without 24 hours notice will be charged at the full treatment fee.


After-Hours or Off-Site Appointment Cancellation Policy for IVF-IUI Patients

IVF/IUI patients who must cancel an after-hours or off-site appointment for must provide at least 24 hours notice. Missed after-hours or off-site appointments without 24 hours notice will be charged an administrative fee of $50 plus HST.



There are no refunds on the sale of herbal prescriptions. Each prescription is unique and prescribed to be used by one patient alone. Additionally, the return of prescriptions poses a health and safety concern. Therefore our strict policy stipulates that prescriptions cannot be returned.

There are no refunds on pre-purchases or packages of services or products.


Patient Appointments

Please try to arrive 10 to 15 minutes early for your appointment. We are very careful in keeping our schedule on time, so that it is unusual for you to be seen more than a few minutes past your scheduled time. Arriving early allows you to rest a few minutes. This allows your pulses to calm for the visit. When a patient rushes to make an appointment, it disturbs the qi and pulse. We want to make sure that you benefit fully from a complete treatment session, and this is another reason to come a little early. Feel free to help yourself to some fresh spring water or ask the staff for a cup of tea while you relax.

If you are attending your first appointment, you will be asked to complete some forms, in addition to any forms you may have pre-filled and brought with you. These forms may take several minutes to review and sign prior to your consultation. For your first appointment, we ask that you attend at least 15 minutes before your scheduled consultation time.

In order to be fair to other patients, we do not extend the treatment into another patient’s appointment if you arrive late.



All payments are due immediately following your treatment. We accept cash, Visa, Mastercard, and Debit Card. All goods and services are subject to applicable taxes.

For your convenience and if you wish, we can securely store your credit card information for future charges. A form will be given upon intake to this end.


These are important terms of use and office policies. Please read them as they may affect your rights. You may also wish to read our disclaimer and privacy policy.

To schedule your consultation email or call us at 416-532-9094 today!